Contact us with any questions about ordering!

This Old Cat
PO Box 320, Honeoye, NY 14471-0320
Local Phone (585) 919-6557
Toll-Free Phone 1-866-388-4707
Toll-Free Fax 1-866-343-2737

HOW TO ORDER

*** * * * * * * * click on one of these buttons to jump to that specific 'how to order' topic * * * * * * * ***

ON-LINE SHOPPING CART 24/7

You now can select any item to purchase on that item's description page. It's so fast and easy!
At any time while visiting This Old Cat you may click on the "VIEW CART" button (shown above) to see and/or edit your current shopping cart selections. While in your shopping cart you may get help by clicking the "HELP" button at the bottom of the shopping cart pages. You'll also find the simple navigation buttons at the bottom of the page. When you're done, a copy of your order will be sent to you via email.

Specials and standard discounts have already been factored into this process for ease of use. Sales tax will be automatically added to all New York State sales.

SECURE CREDIT CARDS ON-LINE 24/7

Pay on-line, by phone, by fax or by mail with Visa, Mastercard, Discover, American Express, Check, Money Order or PayPal!

We accept Visa, Mastercard, Discover, American Express, E-checks and PayPal via secure payment interface. Simply select "Credit Card or PayPal" as your method of payment at checkout. When you get to our Order Confirmation page click on the credit card logos and you'll be taken to the PayPal secure website... where you then select either PayPal or credit cards. It's that easy, it's that safe and secure.

Please note: Unless you're sending a gift if you are using a credit card we will only ship to the EXACT SAME name on your credit card AND we will only ship to the address that EXACTLY MATCHES your credit card's billing address. This is for your protection.

ORDER BY PHONE

Call our TOLL-FREE ORDER LINE at 1-866-388-4707 to pay with a credit card. Have the item description and quantity ready as well as your credit card and billing information. You may call any day, 7 days a week, usually between the hours of 10:00AM and 4:00PM EASTERN TIME. If we're feeding or otherwise caring for our felines you'll get our voicemail -- simply tell us you're placing an order and leave your name and phone number and we'll get back to you ASAP to take the order and credit card info!

Once again please note: Unless you're sending a gift if you are using a credit card we will only ship to the EXACT SAME name on your credit card AND we will only ship to the address that EXACTLY MATCHES your credit card's billing address. This is for your protection.

ORDER BY FAX 24/7

Use the ON-LINE SHOPPING CART and simply select "Mailing or Faxing Payment" as your method of payment at checkout. When you get to our Order Confirmation print the page and write the following credit card information on the order printout:

1. Type of card (i.e. Visa, Mastercard, Discover or American Express)
2. Credit card number
3. Expiration date on card
4. Name exactly as it appears on card
5. The Verification Number (usually a 3-digit number printed on the back)

Then fax the completed order page to our TOLL-FREE ORDER FAX NUMBER 1-866-343-2737. No cover page is needed.

Once again please note: Unless you're sending a gift if you are using a credit card we will only ship to the EXACT SAME name on your credit card AND we will only ship to the address that EXACTLY MATCHES your credit card's billing address. This is for your protection.

ORDER BY MAIL

Use the ON-LINE SHOPPING CART and simply select "Mailing or Faxing Payment" as your method of payment at checkout. When you get to our Order Confirmation print the page and enclose a check or money order for the total amount, payable to "This Old Cat".

If youre using a credit card write the following credit card information on the order printout:

Mail order printout and form of payment to:

Once again please note: If you are using a credit card we will only ship to the EXACT SAME name on your credit card AND we will only ship to the address that EXACTLY MATCHES your credit card's billing address. This is for your protection.

SPECIAL NOTE ABOUT 'COOKIES'

Our on-line shopping cart process does require that you have your "COOKIES" turned ON. This is only to help you with a smoother checkout process. Please see our Privacy Statement below for details on cookies.

SPECIAL NOTE TO NON-COOKIE USERS: If you choose not to use cookies, and some folks do, please feel free to print our BLANK ORDER FORM, fill it in by hand and mail it to us along with your check or money order or credit card information.

New York State residence please add 8% sales tax.

MONEY-BACK GUARANTEE

ONE-SENTENCE 45-DAY NO-HASSLE MONEY-BACK GUARANTEE

If within 45 days of receiving your item(s) from This Old Cat you and/or your furry friend are not 100% satisfied, contact us to receive a Return Merchandise Authorization number (we'll even send someone to come pick it up at our expense) and once it's received back we will cheerfully refunded your FULL PAYMENT!

That’s it! No fine print. No hissing, no scratching, no biting -- just purr-fectly happy and contented customers!

SHIPPING POLICY

We normally try and ship your order the same day it's received (assuming we can get to the post office in time that day). If not the same day, it should ship the next business day. If for some reason (i.e., production back-orders, etc.) we cannot meet this target we promise to notify you via email, phone or fax as soon as we are aware of a delay. We may ship partial orders unless otherwise instructed.

Rest assured at This Old Cat you will always have the right to cancel your order at any time prior to shipment, for any reason.

*FREE SHIPPING!

ALL PRICES SHOWN INCLUDE SHIPPING & HANDLING for all domestic USA shipments! Shipments may go UPS or USPS, at the discretion of This Old Cat Contact us for "rush" shipments or international shipments that may require additional charges.

For international orders or rush orders (special shipping) contact us first via email and we'll quote the extra shipping charges BEFORE you place an order.

PRIVACY STATEMENT

(last updated January 1, 2001) We value your privacy. We will not sell, rent or otherwise give away our mailing list. Your name, address and all other information gathered herein will not be shared with any other businesses, individuals or organizations. Concerning "cookies", in order to use the shopping cart on this site we need to set a harmless reference number for your orders. The number is meaningless, and contains absolutely no information about you, your internet activities, email, or anything else. The number is a long number, which has meaning only to the shopping system here on This Old Cat and only while you are in the Shopping Cart portion of our website. This cookie does facilitate keeping your shipping information (NOT your credit card information, though!) on YOUR computer for about 100 days to save you retyping it next time you order. If you start an order but leave without finishing, the cookie will help retain it on YOUR computer for you for about 10 days in case you wish to come back and complete it. Contact us if you have any questions or concerns.

YEAH, THERE'S ALWAYS THE FINE PRINT:

Other than our "One-Sentence 45-Day No-Hassle Money-Back Guarantee" no other warranties are expressed or implied. Prices and policies are subject to change without notice. We are a Continuous Improvement Business always striving for better products and better service. We reserve the right to change products offered as a part of this improvement process. Drop us a note and let us know how we're doing!

Thank You!

Make This Old Cat YOUR one-stop shop! And remember, all items INCLUDE shipping and handling*! *See our HOW TO ORDER page for details!

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